CozyPaws

Return & Refund Policy

Return & Refund Policy

Last Updated: 19 October 2026

At CozyPaws, we want every customer to have a clear, reliable, and comfortable shopping experience. This Return & Refund Policy explains the terms for returning products, requesting exchanges, and receiving refunds for purchases made through https://cozypaws.space/.

1. Return Eligibility

CozyPaws accepts return requests for both defective and non-defective products, subject to the conditions outlined in this policy and applicable Indian consumer protection laws.

To be eligible for a return:

  • The return request must be submitted within 3 days of delivery.

  • The product should be new or only slightly used, with its original packaging and accessories where reasonably possible.

  • The product must be returned using the instructions provided by CozyPaws.

  • Customers should provide their order number and a clear explanation of the reason for the return.

Products that are damaged, defective, incorrect, or materially different from their description will be reviewed for an appropriate resolution.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

2. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incorrect, or materially different from its description on our website, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.

  • The name of the product.

  • A description of the problem.

  • Clear photographs or videos showing the issue, where relevant.

After reviewing your request, CozyPaws will explain the next steps and, where appropriate, arrange a return, replacement, exchange, or refund.

3. Non-Defective Products and Change-of-Mind Returns

Customers may request a return for a non-defective product, including a change of mind, within 3 days of delivery.

The product should be new or only slightly used and should include its original packaging, accessories, and other supplied items where reasonably possible.

Return requests will be assessed fairly, taking into account the product’s condition, the circumstances of the request, and applicable law.

For hygiene and safety reasons, opened or used pet food, treats, grooming products, and other hygiene-sensitive products may require additional assessment. Any restriction will be applied subject to applicable consumer protection laws and will not remove remedies available for defective, unsafe, incorrect, or misdescribed products.

4. Exchanges

CozyPaws accepts exchange requests within 3 days of delivery, subject to eligibility and product availability.

To request an exchange, contact us with your order number, product details, and the reason for the request.

We will review the request and explain the available options. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

5. Return Shipping Costs

CozyPaws provides free return shipping for approved returns under this policy.

Customers should contact us before sending a product back. We will provide the necessary return instructions and explain how the return should be arranged.

Please do not send a product to an address without receiving return instructions from CozyPaws first.

6. Refunds and Processing Time

Once a refund has been approved, CozyPaws will generally initiate the refund within 15 days of approval.

Where possible, refunds will be issued to the original payment method. The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.

We will communicate the outcome of your request and any relevant refund details. If you have questions about an approved refund, please contact us with your order information.

7. How to Request a Return, Exchange, or Refund

To submit a request:

  1. Visit our Contact Us page.

  2. Provide your order number and the product name.

  3. Explain the reason for your request.

  4. Include photographs or videos where relevant.

  5. Wait for our response and follow the return instructions provided.

Submitting a request does not automatically mean that a return or refund has been approved. Each request will be reviewed in accordance with this policy and applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact CozyPaws as soon as possible through our Contact Us page.

Cancellation may depend on whether the order has already been processed or dispatched. We will explain the available options in accordance with applicable law.

9. Contact Us

For questions about returns, exchanges, replacements, refunds, or existing orders, please visit:

Please include your order details so we can assist you more efficiently.

10. Applicable Law

This policy is subject to applicable Indian consumer protection laws. Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded or restricted.

CozyPaws aims to handle all requests fairly and communicate clearly throughout the process.

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