Privacy Policy

Last Updated: 18 October 2026

At CozyPaws, accessible at https://cozypaws.space/, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how you can contact us about your privacy.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect the following types of information:

Contact Information: Your name, email address, phone number, billing address and delivery address.
Order Information: Products purchased, order details, billing and shipping information, and order history.
Payment Information: Payment status and transaction references provided by our payment provider. We do not intend to store complete payment card details on our website.
Communication Information: Messages and details you provide when contacting us through our contact form, email, WhatsApp or social media.
Technical Information: Information such as your IP address, browser type, device information and website usage data, where collected through website logs, cookies or analytics tools.

2. How We Use Your Information

We may use your information to:

Process and manage orders.
Arrange shipping and delivery through relevant suppliers and shipping partners.
Respond to customer questions, complaints and support requests.
Handle eligible cancellations, returns, replacements and refunds.
Maintain website security and prevent fraudulent activity.
Improve website performance and understand how visitors use our website.
Meet applicable legal, tax, accounting and regulatory obligations.
Send promotional communications where permitted by law and, where required, with your consent.

3. Payments

Payments made through CozyPaws may be processed by third-party payment service providers. These providers may collect and process payment information under their own privacy and security policies.

Available payment methods may vary. Please review the relevant provider’s terms and privacy policy when making a payment.

4. Shipping and Third-Party Service Providers

To fulfil your order, we may share necessary information, such as your name, delivery address, phone number and order details, with relevant suppliers, shipping partners and logistics providers.

We may also use third-party services for website hosting, payment processing, security, analytics and other business operations. Information is shared only as reasonably necessary for the relevant purpose, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping-cart functionality, remember preferences, maintain essential website features, improve performance and understand website usage.

Third-party tools may also use cookies or similar technologies if enabled on our website. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect some website features.

6. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure. Our website uses HTTPS to help protect information transmitted between your browser and the website.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and meet applicable legal obligations.

The retention period depends on the type of information and the circumstances in which it was collected.

8. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how your information is handled.

Some information may need to be retained to complete transactions or meet legal obligations. We will handle requests in accordance with applicable law.

Where promotional messages are sent, you may opt out using the instructions provided or by contacting us.

9. Children’s Privacy

CozyPaws does not knowingly seek to collect personal information from children in circumstances where appropriate authorisation is required by law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. External Links

Our website may contain links to third-party websites and services, including social media platforms and payment providers. We do not control their privacy practices and encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. Any revised version will be published on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us through our Contact Us page.

Website: https://cozypaws.space/

Related Policies

Please review our other policies for more information about shopping with CozyPaws:

Shipping Policy — Information about delivery estimates, shipping charges and order tracking.
Return & Refund Policy — Information about eligible returns, damaged or incorrect products, replacements, refunds and cancellations.

This Privacy Policy is intended to be read alongside our other website policies and is subject to applicable Indian data-protection and consumer laws.