Shipping Policy
Last Updated: 19 October 2026
At CozyPaws, we want your pet’s essentials to reach you safely and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://cozypaws.space/.
1. Shipping Locations
CozyPaws serves customers in India. Delivery is available to locations serviceable by our shipping partners. Availability may vary depending on the delivery address.
2. Order Processing
CozyPaws works with suppliers and shipping partners to process and deliver orders.
Order processing times may vary depending on product availability, supplier processing, and dispatch arrangements. The estimated delivery time should be considered together with the time required to prepare and dispatch your order.
Where applicable, order updates will be communicated using the contact information provided during checkout.
3. Estimated Delivery Time
The estimated delivery time for orders shipped to serviceable locations in India is 1–5 business days, subject to product availability and order processing.
This is an estimate and not a guaranteed delivery date. Actual delivery times may vary due to the delivery location, order processing, courier operations, public holidays, weather conditions, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can help check its status.
4. Shipping Charges
CozyPaws uses a flat shipping fee of ₹100 per order for deliveries within serviceable locations in India.
The applicable shipping charge will be included in the order total displayed at checkout before you complete your purchase. Please review your final order total before placing your order.
If any specific shipping limitation or arrangement applies to your order, we will communicate the relevant details where applicable.
5. Order Tracking
Where tracking is available through our shipping partner, tracking information will be shared through the available order communication process.
Tracking availability and update frequency may depend on the shipping partner and the shipment’s progress.
6. Delivery Information
Please provide a complete and accurate delivery address and a reachable contact number when placing your order.
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts. If you notice an error after placing your order, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
7. Delayed, Missing, or Damaged Shipments
If your order is delayed beyond the estimated delivery timeframe, appears to be missing, or arrives damaged, please contact CozyPaws with your order number and relevant details.
We will review the issue and, where necessary, coordinate with the relevant supplier or shipping partner.
Any applicable replacement, refund, or other remedy will be handled in accordance with our Return & Refund Policy and applicable Indian consumer protection laws.
8. Unsuccessful Delivery Attempts
Delivery attempts and redelivery arrangements depend on the shipping partner and the circumstances of the delivery.
If delivery is unsuccessful, please contact CozyPaws for assistance. Any additional shipping or redelivery charges, where applicable, will be communicated before arrangements are made.
9. Contact Us
If you have questions about shipping, delivery, or an existing order, please visit our Contact Us page:
Please include your order number and relevant details so we can assist you efficiently.
10. Applicable Law
This Shipping Policy is subject to applicable Indian laws and consumer protection requirements. Nothing in this policy limits any customer rights or remedies that cannot legally be excluded or restricted.
CozyPaws aims to provide clear shipping information and communicate delivery-related updates as appropriate.